Herding Ball Warranty

At Hound & Co our herding balls are designed for enrichment, movement, and interactive play - and are trialled by a wide range of dogs before release.

WHATS COVERED

Our Herding Balls come with a 3 month warranty from the date of purchase, covering manufacturer faultysonly, including -

  • Faulty stitching and seams
  • Zip or material defects
  • Issues present before use

WHAT NOT COVERED

This warranty does not cover:

  • Damage caused by dogs (teeth marks, punctures, tearing, chewing)
  • Incorrect use of not following inflation instructions
  • Use without the cover fitted correctly and tightly
  • Overinflation - Under Inflation
  • Damage caused by heat exposure (e.g. Leaving the ball in hot cars or direct sun, which can cause the inner ball to expand and split seams)
  • General wear and tear over time

Please not: Our toys are durable but not INDESTRUCTABLE and are designed for supervised play only.

MAKING A WARRANTY CLAIM :

To submit a warranty claim, please email us with:'

  • Your Order Number
  • Clear Photos or video of the issue
  • A brief description  of how the product was used

All claims are assessed individually.  If a manufacturer fault is confirmed, we will offer a replacement or refund at our descretion.